Prices, terms and conditions and privacy notice
Pricing
✒️ Prices for writing CVs, Personal Statements and LinkedIn profiles range from £350.00 to £750.00 depending on the length of career, amount of information provided at the outset and required research time. Please get in touch to request a quote for your specific project. I encourage you to arrange a free, no obligation discovery call to ensure I have all the necessary information to be able to quote accurately.
✒️ CV or LinkedIn Review reports are £250.00.
✒️ Cover Letters cost £75.00 each.
🎓 Special student and graduate (no previous career) CVs cost £199.00, which includes some advice about LinkedIn and cover letters.
💪 A Power Hour to discuss a specific CV, LinkedIn or letter topic is only £65.00.
🎁 Packages are available for combinations of a CV, LinkedIn profile and a cover letter.
✒️ Prices for writing CVs, Personal Statements and LinkedIn profiles range from £350.00 to £750.00 depending on the length of career, amount of information provided at the outset and required research time. Please get in touch to request a quote for your specific project. I encourage you to arrange a free, no obligation discovery call to ensure I have all the necessary information to be able to quote accurately.
✒️ CV or LinkedIn Review reports are £250.00.
✒️ Cover Letters cost £75.00 each.
🎓 Special student and graduate (no previous career) CVs cost £199.00, which includes some advice about LinkedIn and cover letters.
💪 A Power Hour to discuss a specific CV, LinkedIn or letter topic is only £65.00.
🎁 Packages are available for combinations of a CV, LinkedIn profile and a cover letter.
Terms and Conditions
These terms and conditions will apply to all services purchased by you/the Customer, from Jaqui Winston (the Supplier/we) trading as New CV, Neo House, Sheethanger Lane, Felden, Hemel Hempstead, HP3 0BQ.
Glossary
Customer – individual or business who engages the Supplier to provide service(s) as described on the website New CV or alternatively the Services confirmed in writing by the Supplier.
You – the Customer.
Supplier – Jaqui Winston, trading as New CV.
We/us - Jaqui Winston, trading as New CV.
Order – email or other written communication engaging Jaqui Winston to provide a service as described on the website or in writing by the Supplier. For the purposes of these Terms, “in writing” shall include email.
Contract – the legally binding agreement between the Supplier, Jaqui Winston and the Customer.
Services – the services as described on the website or confirmed in writing to the Customer by the Supplier.
Website – our website www.newcv.co.uk on which our Services are advertised.
Privacy Policy – the terms under which we deal with confidential and personal information provided by you.
Services and Customer responsibilities
These are the terms under which we sell all Services to you. By submitting a written order and/or verbally ordering the Services and paying the invoice, you are entering into a Contract with the Supplier and agree to be bound by these terms and conditions.
All Services as described on the website are subject to availability.
All deadlines must be agreed at the time the order is placed and any changes to this deadline must be agreed in writing between the supplier and the Customer.
The description of the Services supplied is as set out on the website. Each CV, letter of application and other bespoke document is unique to the Customer. It is your responsibility to ensure that all information or specifications supplied by you to the Supplier for the preparation of your document(s) is accurate. The Supplier shall not be liable to you in respect of any inaccuracies which are reproduced in your finished document(s) as a result of you providing the Supplier with inaccurate or misleading information. Furthermore, it is your responsibility to provide all the information necessary for the order to be fulfilled within the timeframe agreed by us and to obtain any necessary licences or consents in advance of placing the order.
Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it, or if you fail to remedy it following our request, we may terminate the Contract with immediate effect on written notice to you.
Personal information
We may retain information about you for our records, but no information will be shared with any third party without your express consent given in writing. Copies of New CV's GDPR compliance audit are available on request.
Basis of sale and Term of the Contract
The Contract between New CV and the Customer is limited to the Services described in the invoice and/or any correspondence from New CV laying out the terms of the sale.
The description of Services on our website does not constitute a contractual obligation to offer such services and we may reject an order placed for any reason, although we will try to tell you the reason without delay.
No variation of the Contract, be it the Services, fees or otherwise, can be made after the order has been placed unless specifically agreed in writing between the Supplier and the Customer.
The Term of the Contract between the Supplier and the Customer is the period of 4 months from the date of payment of New CV’s invoice. The Contract shall terminate on expiry of the 4-month Term and the Customer shall not be due any refund of the fees paid to the Supplier. It is the Customer’s responsibility to ensure appropriate input and instructions are given to ensure that the Supplier can complete its Services during the Term.
Draft versions of each document with “draft” watermarked across the diagonal will be sent to the Customer for review as part of the process of creating a final version under the contract. Any document featuring “draft” is not a finished version and may not be used for any purposes other than to review the work in progress. Use of such “draft” versions as finished versions is a breach of the Contract.
Fees and payment
Services will be charged according to the provided quote. If during the period of a contract the published fees are increased, the original charges will be honoured. Any new contracts entered into after the publishing of revised fees will be charged at the new rate.
An invoice for the full amount will be sent prior to any work being carried out. Payment of the invoice indicates the start of the contract and no part of the fees invoiced shall be refundable to the Customer if the Services are not completed during the 4 month Term of the Contract, if this is due to the Customer’s failure to perform its obligations under the Contract.
If after completion of a document it is deemed necessary by the Supplier or Customer that further small amendments are needed, subject to agreement between the parties, these will be made at no additional cost for a period of up to 7 days from delivery of the initial completed document. Thereafter, additional charges at £45.00 per hour or part thereof will be made unless agreed in writing to the contrary by the Supplier prior to any such amendments being made.
If during the process of creating a CV, LinkedIn copy, letter or any other document under the specified terms, there is a lapse in communication from the Customer of over 15 consecutive days, the Supplier reserves the right to invoice for the additional time required to restart the project, regardless of whether the document is finished, and for payment to be made within 7 days and prior to any further work being undertaken. This does not render the process complete and the Supplier will continue the preparation as soon as communication from the Customer is resumed and the additional is payment made.
If during the period of the contract the brief from the Customer changes in such a way as to add to the time required to complete the project, the Supplier reserves the right to discuss an additional charge to cover this additional time.
If the Services are not completed during the Term, due to the Customer failing to perform any of his/her obligations under the Contract, then any further work shall be completed under a new Contract and subject to further fees as deemed necessary by the Supplier.
The Supplier is not VAT registered.
Delivery
Each document will be delivered by email as a Microsoft Word attachment unless agreed to the contrary. A finished document will not feature the word “draft” on the diagonal.
The document(s) will be delivered according to the deadline agreed at the start of the contract. Any changes to this deadline must be agreed in writing between the Supplier and the Customer in advance of the deadline.
If the supplier fails to deliver the document(s) by the agreed deadline due to any fault other than an event beyond her control, the Customer has the right to request a reduction in fees.
In any case, regardless of events beyond her control, if the Supplier does not deliver the document(s) on time, the Customer has the right to request a reduction in fees by an appropriate amount. The amount of the reduction, where appropriate, may be up to a maximum of 100% of the total payment.
In any event if we do not deliver the document(s) on time you may treat the Contract at an end if:
Title
You do not own the document(s) or wording contained in the document(s) until you have paid for them in full.
Business Customers
The Supplier may be acting for you by providing agreed Services to your employees. You shall:
Cancellation
This is a distance contract with cancellation rights as detailed below. The cancellation rights are limited by the fact that the document(s) produced are personalised and unique to you.
You may cancel the order without telling us a reason and without incurring any liability and expect a full refund up until any work has been done. If work has commenced it will be logged in a time sheet and in such a case the amount of the refund will reflect the amount of time used and any administration fees.
Conformity
We have a legal duty to supply the document(s) in conformity with the Contract and that they should be reasonably fit for purpose. As there is a review and assessment period within the production process, acceptance of the written material without further requests for review is deemed as acceptance of their fitness for purpose.
We shall supply the Services with reasonable skill and care.
We will provide the following after sales service: additional small amendments to specific section(s) of the document (and not the whole document) may be requested for each document up to 7 days after the delivery of the completed original document.
In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or the Services is a term of the Contract (which we must comply with) if you take it into account when deciding to enter into the contract, or when making a decision about the services after entering into the contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us, or on behalf of us, on the same occasion, and any change to it that has been expressly agreed between us (before entering this contract or later).
Duration, termination or suspension
The Contract continues for a Term of 4 months from the date you pay our invoice.
Either you or we may terminate the contract or terminate the Services at any time, prior to the expiry of the 4-month Term by written notice of termination or suspension to the other if that other:
Successors and our subcontractors
The Supplier can transfer the benefit of this Contract to someone else but shall notify you in advance if it is going to do this. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
Circumstances beyond the control of either party
In the event of any failure by a party due to circumstances beyond its control:
Non-Business Customers - Liability
The Supplier does not exclude liability for: i) any fraudulent act or omission, or, ii) breach of the Supplier’s other legal obligations, or iii) any liability which cannot be excluded by law.
Subject to the above paragraph, the Supplier is not liable for i) loss which was not reasonably foreseeable to both parties at the time that the Contract was made, or ii) loss (e.g. loss of profit or earnings) to your business, trade, craft or profession which would not be suffered by a Customer because we believe you are not buying the Services wholly or mainly for your business, craft, trade or profession.
You should not use partially completed/draft CVs and the Supplier shall not be liable if you use a partially completed CV it has created as part of the Services. The Supplier provides a professional CV writing service, but it cannot offer any guarantee that the final version CV it creates will secure a particular job or promotion for the Customer.
Business Customers- Liability
Nothing in these terms shall exclude or limit our liability for:
Governing law, jurisdiction and complaints
The Contract (including any non-contractual matters) is governed by the laws of England and Wales.
Disputes can be submitted to the courts of England and Wales, and if the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any complaints, however if a dispute occurs, Customers should contact the Supplier, to find a solution. The Supplier will aim to respond within 5 working days.
These terms and conditions will apply to all services purchased by you/the Customer, from Jaqui Winston (the Supplier/we) trading as New CV, Neo House, Sheethanger Lane, Felden, Hemel Hempstead, HP3 0BQ.
Glossary
Customer – individual or business who engages the Supplier to provide service(s) as described on the website New CV or alternatively the Services confirmed in writing by the Supplier.
You – the Customer.
Supplier – Jaqui Winston, trading as New CV.
We/us - Jaqui Winston, trading as New CV.
Order – email or other written communication engaging Jaqui Winston to provide a service as described on the website or in writing by the Supplier. For the purposes of these Terms, “in writing” shall include email.
Contract – the legally binding agreement between the Supplier, Jaqui Winston and the Customer.
Services – the services as described on the website or confirmed in writing to the Customer by the Supplier.
Website – our website www.newcv.co.uk on which our Services are advertised.
Privacy Policy – the terms under which we deal with confidential and personal information provided by you.
Services and Customer responsibilities
These are the terms under which we sell all Services to you. By submitting a written order and/or verbally ordering the Services and paying the invoice, you are entering into a Contract with the Supplier and agree to be bound by these terms and conditions.
All Services as described on the website are subject to availability.
All deadlines must be agreed at the time the order is placed and any changes to this deadline must be agreed in writing between the supplier and the Customer.
The description of the Services supplied is as set out on the website. Each CV, letter of application and other bespoke document is unique to the Customer. It is your responsibility to ensure that all information or specifications supplied by you to the Supplier for the preparation of your document(s) is accurate. The Supplier shall not be liable to you in respect of any inaccuracies which are reproduced in your finished document(s) as a result of you providing the Supplier with inaccurate or misleading information. Furthermore, it is your responsibility to provide all the information necessary for the order to be fulfilled within the timeframe agreed by us and to obtain any necessary licences or consents in advance of placing the order.
Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it, or if you fail to remedy it following our request, we may terminate the Contract with immediate effect on written notice to you.
Personal information
We may retain information about you for our records, but no information will be shared with any third party without your express consent given in writing. Copies of New CV's GDPR compliance audit are available on request.
Basis of sale and Term of the Contract
The Contract between New CV and the Customer is limited to the Services described in the invoice and/or any correspondence from New CV laying out the terms of the sale.
The description of Services on our website does not constitute a contractual obligation to offer such services and we may reject an order placed for any reason, although we will try to tell you the reason without delay.
No variation of the Contract, be it the Services, fees or otherwise, can be made after the order has been placed unless specifically agreed in writing between the Supplier and the Customer.
The Term of the Contract between the Supplier and the Customer is the period of 4 months from the date of payment of New CV’s invoice. The Contract shall terminate on expiry of the 4-month Term and the Customer shall not be due any refund of the fees paid to the Supplier. It is the Customer’s responsibility to ensure appropriate input and instructions are given to ensure that the Supplier can complete its Services during the Term.
Draft versions of each document with “draft” watermarked across the diagonal will be sent to the Customer for review as part of the process of creating a final version under the contract. Any document featuring “draft” is not a finished version and may not be used for any purposes other than to review the work in progress. Use of such “draft” versions as finished versions is a breach of the Contract.
Fees and payment
Services will be charged according to the provided quote. If during the period of a contract the published fees are increased, the original charges will be honoured. Any new contracts entered into after the publishing of revised fees will be charged at the new rate.
An invoice for the full amount will be sent prior to any work being carried out. Payment of the invoice indicates the start of the contract and no part of the fees invoiced shall be refundable to the Customer if the Services are not completed during the 4 month Term of the Contract, if this is due to the Customer’s failure to perform its obligations under the Contract.
If after completion of a document it is deemed necessary by the Supplier or Customer that further small amendments are needed, subject to agreement between the parties, these will be made at no additional cost for a period of up to 7 days from delivery of the initial completed document. Thereafter, additional charges at £45.00 per hour or part thereof will be made unless agreed in writing to the contrary by the Supplier prior to any such amendments being made.
If during the process of creating a CV, LinkedIn copy, letter or any other document under the specified terms, there is a lapse in communication from the Customer of over 15 consecutive days, the Supplier reserves the right to invoice for the additional time required to restart the project, regardless of whether the document is finished, and for payment to be made within 7 days and prior to any further work being undertaken. This does not render the process complete and the Supplier will continue the preparation as soon as communication from the Customer is resumed and the additional is payment made.
If during the period of the contract the brief from the Customer changes in such a way as to add to the time required to complete the project, the Supplier reserves the right to discuss an additional charge to cover this additional time.
If the Services are not completed during the Term, due to the Customer failing to perform any of his/her obligations under the Contract, then any further work shall be completed under a new Contract and subject to further fees as deemed necessary by the Supplier.
The Supplier is not VAT registered.
Delivery
Each document will be delivered by email as a Microsoft Word attachment unless agreed to the contrary. A finished document will not feature the word “draft” on the diagonal.
The document(s) will be delivered according to the deadline agreed at the start of the contract. Any changes to this deadline must be agreed in writing between the Supplier and the Customer in advance of the deadline.
If the supplier fails to deliver the document(s) by the agreed deadline due to any fault other than an event beyond her control, the Customer has the right to request a reduction in fees.
In any case, regardless of events beyond her control, if the Supplier does not deliver the document(s) on time, the Customer has the right to request a reduction in fees by an appropriate amount. The amount of the reduction, where appropriate, may be up to a maximum of 100% of the total payment.
In any event if we do not deliver the document(s) on time you may treat the Contract at an end if:
- we have refused to deliver the document(s), or if delivery on time is essential taking into consideration all relevant circumstances at the time the contract was made, or you said to us before the contract was made that delivery on time was essential, or
- after we have failed to deliver on time you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
Title
You do not own the document(s) or wording contained in the document(s) until you have paid for them in full.
Business Customers
The Supplier may be acting for you by providing agreed Services to your employees. You shall:
- be responsible for:
- obtaining any necessary consents or authorisations in respect of the transfer and processing of any personal data of your employees;
- all fees and charges payable in respect of the Services provided by the Supplier in relation to your Contract;
- introducing the Supplier to the relevant employees and providing any reasonable assistance to the Supplier as required in order for the Supplier to carry out the agreed Services; and
- comply at all times with the Supplier’s privacy policy and Data Protection law applicable in the UK or which applies to the Contract.
Cancellation
This is a distance contract with cancellation rights as detailed below. The cancellation rights are limited by the fact that the document(s) produced are personalised and unique to you.
You may cancel the order without telling us a reason and without incurring any liability and expect a full refund up until any work has been done. If work has commenced it will be logged in a time sheet and in such a case the amount of the refund will reflect the amount of time used and any administration fees.
Conformity
We have a legal duty to supply the document(s) in conformity with the Contract and that they should be reasonably fit for purpose. As there is a review and assessment period within the production process, acceptance of the written material without further requests for review is deemed as acceptance of their fitness for purpose.
We shall supply the Services with reasonable skill and care.
We will provide the following after sales service: additional small amendments to specific section(s) of the document (and not the whole document) may be requested for each document up to 7 days after the delivery of the completed original document.
In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or the Services is a term of the Contract (which we must comply with) if you take it into account when deciding to enter into the contract, or when making a decision about the services after entering into the contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us, or on behalf of us, on the same occasion, and any change to it that has been expressly agreed between us (before entering this contract or later).
Duration, termination or suspension
The Contract continues for a Term of 4 months from the date you pay our invoice.
Either you or we may terminate the contract or terminate the Services at any time, prior to the expiry of the 4-month Term by written notice of termination or suspension to the other if that other:
- commits a serious breach, or series of breaches resulting in a serious breach, of the contract and the breach either cannot be fixed or is not fixed within 30 days of written notice; or
- is subject to any step towards its bankruptcy or liquidation.
Successors and our subcontractors
The Supplier can transfer the benefit of this Contract to someone else but shall notify you in advance if it is going to do this. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
Circumstances beyond the control of either party
In the event of any failure by a party due to circumstances beyond its control:
- The party will advise the other party as soon as is reasonably practicable and;
- the party’s obligations will be suspended as far as is reasonable provided that the party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery.
Non-Business Customers - Liability
The Supplier does not exclude liability for: i) any fraudulent act or omission, or, ii) breach of the Supplier’s other legal obligations, or iii) any liability which cannot be excluded by law.
Subject to the above paragraph, the Supplier is not liable for i) loss which was not reasonably foreseeable to both parties at the time that the Contract was made, or ii) loss (e.g. loss of profit or earnings) to your business, trade, craft or profession which would not be suffered by a Customer because we believe you are not buying the Services wholly or mainly for your business, craft, trade or profession.
You should not use partially completed/draft CVs and the Supplier shall not be liable if you use a partially completed CV it has created as part of the Services. The Supplier provides a professional CV writing service, but it cannot offer any guarantee that the final version CV it creates will secure a particular job or promotion for the Customer.
Business Customers- Liability
Nothing in these terms shall exclude or limit our liability for:
- death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); or
- fraud or fraudulent misrepresentation.
- we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract or the supply of the Services; and
- the Supplier’s total liability to you, the Customer for all other losses arising under or in connection with the Contract between us or in connection with the supply of the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 200 per cent (two hundred percent%) of the total sums paid by you for Services under the Contract.
Governing law, jurisdiction and complaints
The Contract (including any non-contractual matters) is governed by the laws of England and Wales.
Disputes can be submitted to the courts of England and Wales, and if the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any complaints, however if a dispute occurs, Customers should contact the Supplier, to find a solution. The Supplier will aim to respond within 5 working days.
Privacy Notice
Please read this privacy notice.
Jaqui Winston trading as New CV (New CV) is committed to protecting the privacy and security of your personal data. This Privacy Notice describes how we collect, use and look after your personal data. It also tells you about your rights and how the law protects you.
Glossary
Customer – individual or business who engages the Supplier to provide service(s) as described on the website New CV or alternatively the Services confirmed in writing by the Supplier.
You – the Customer.
Supplier – Jaqui Winston, trading as New CV.
We/us - Jaqui Winston, trading as New CV.
Order – email or other written communication engaging Jaqui Winston to provide a service as described on the website or in writing by the Supplier. For the purposes of these Terms, “in writing” shall include email.
Contract – the legally binding agreement between the Supplier, Jaqui Winston and the Customer.
Services – the services as described on the website or confirmed in writing to the Customer by the Supplier.
Website – our website www.newcv.co.uk on which our Services are advertised.
Privacy Policy – the terms under which we deal with confidential and personal information provided by you.
1. Important information
The Supplier is the controller and responsible for your personal data and is the person who is responsible for any queries or requests. The Supplier can be contacted at Neo House, Sheethanger Lane, Felden, Hemel Hempstead, HP3 0BQ or [email protected].
You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Your duty to inform us of changes
It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
2. The data we collect about you
We may collect, use, store and transfer the types of personal data about you listed in Appendix 1.
Failure to provide personal data
Clearly, we need your personal data in order to fulfil our contract with you to provide CV writing, LinkedIn profile writing and letters of application and, if you fail to provide it, we may not be able to perform that contract and may have to cancel it. We will notify you of this at the relevant time.
3. How personal data is collected
We are usually provided with your data by you or your representative when requesting a CV/LinkedIn profile/letter of application, or directly by you in relation to networking activities and the act of providing a business card or other written contact information.
4. How we use your personal data
We will only use your personal data when the law allows us to. Please see Appendix 2 for the lawful basis upon which we process your data. Most commonly, we will use your personal data:
a) to perform the contract we are to enter into or have entered into with you;
b) to comply with a legal obligation; and
c) where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.
5. Disclosure of your personal data
We may have to share your personal data with third parties, further details of which are set out in Appendix 4. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.
6. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data solely to the Supplier who is subject to a duty of confidentiality.
We have policy and procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, conflict of interest or reporting requirements.
We will retain your file for seven years in case of queries about the documents created or a need to update same. We are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for seven years after they cease being customers, for tax purposes and will retain contact and identity details indefinitely in case of the need to update the aforementioned documents.
8. Your legal rights
You have certain rights in certain circumstances under data protection law. These are set out in full in Appendix 2. If you wish to exercise any of your rights, please contact the Supplier.
We may request specific information from you to help us confirm your identity when you contact us to ensure that personal data is not disclosed to any person who does not have the right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Appendix 1. Types of personal data
1. Contact Data: address, email address and telephone number.
2. Identity Data: first name, last name, username or similar identifier, title.
3. Transaction Data: details about payments you have made to us.
Appendix 2. Lawful basis for processing and processing activities
The lawful basis upon which we may rely on to process your personal data are:
1. Contract: the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you.
2. Legal Obligation: the processing is necessary for us to comply with legal or regulatory obligation.
3. Legitimate Interests: the processing is necessary for our legitimate interest in order to comply with our contract with you or to fulfil networking activities utilising information given directly by you.
Appendix 3. Your legal rights
You have the following legal rights in relation to your personal data:
1. Access your Data: you can ask for access to and a copy of your personal data and can check we are lawfully processing it.
2. Correction: you can ask us to correct any incomplete or inaccurate personal data we hold about you.
3. Erasure: you can ask us to delete or remove your personal data where:
a) there is no good reason for us continuing to process it;
b) you have successfully exercised your right to object (see below);
c) we may have processed your information unlawfully; or
d) we are required to erase your personal data to comply with local law.
4. We may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request.
5. Object: you can object to the processing of your personal data where we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms.
In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and in such circumstances, we can continue to process your persona data for such purposes.
1. Restrict Processing: you can ask us to us to suspend or restrict the processing of your personal data, if:
a) you want us to establish the accuracy of your personal data;
b) our use of your personal data is unlawful, but you do not want us to erase it;
c) you need us to hold your personal data (where we no longer require it) as you need it to establish, exercise or defend legal claims; or
d) you have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to use it.
2. Request a Transfer: you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contact with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format.
Appendix 4. Third Party Processors
We may from time to time need to share your data with the following groups of people for the purposes of fulfilling the contract or our administrative and legal requirements.
1. Professional Advisors: acting as processors or joint controllers including lawyers, bankers, auditors, insurers and professional consultants based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
2. HM Revenue & Customs, Regulators and other Authorities: acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
3. File destruction service: For the purposes of ensuring paper files are destroyed securely.
Please read this privacy notice.
Jaqui Winston trading as New CV (New CV) is committed to protecting the privacy and security of your personal data. This Privacy Notice describes how we collect, use and look after your personal data. It also tells you about your rights and how the law protects you.
Glossary
Customer – individual or business who engages the Supplier to provide service(s) as described on the website New CV or alternatively the Services confirmed in writing by the Supplier.
You – the Customer.
Supplier – Jaqui Winston, trading as New CV.
We/us - Jaqui Winston, trading as New CV.
Order – email or other written communication engaging Jaqui Winston to provide a service as described on the website or in writing by the Supplier. For the purposes of these Terms, “in writing” shall include email.
Contract – the legally binding agreement between the Supplier, Jaqui Winston and the Customer.
Services – the services as described on the website or confirmed in writing to the Customer by the Supplier.
Website – our website www.newcv.co.uk on which our Services are advertised.
Privacy Policy – the terms under which we deal with confidential and personal information provided by you.
1. Important information
The Supplier is the controller and responsible for your personal data and is the person who is responsible for any queries or requests. The Supplier can be contacted at Neo House, Sheethanger Lane, Felden, Hemel Hempstead, HP3 0BQ or [email protected].
You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Your duty to inform us of changes
It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
2. The data we collect about you
We may collect, use, store and transfer the types of personal data about you listed in Appendix 1.
Failure to provide personal data
Clearly, we need your personal data in order to fulfil our contract with you to provide CV writing, LinkedIn profile writing and letters of application and, if you fail to provide it, we may not be able to perform that contract and may have to cancel it. We will notify you of this at the relevant time.
3. How personal data is collected
We are usually provided with your data by you or your representative when requesting a CV/LinkedIn profile/letter of application, or directly by you in relation to networking activities and the act of providing a business card or other written contact information.
4. How we use your personal data
We will only use your personal data when the law allows us to. Please see Appendix 2 for the lawful basis upon which we process your data. Most commonly, we will use your personal data:
a) to perform the contract we are to enter into or have entered into with you;
b) to comply with a legal obligation; and
c) where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.
5. Disclosure of your personal data
We may have to share your personal data with third parties, further details of which are set out in Appendix 4. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.
6. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data solely to the Supplier who is subject to a duty of confidentiality.
We have policy and procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, conflict of interest or reporting requirements.
We will retain your file for seven years in case of queries about the documents created or a need to update same. We are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for seven years after they cease being customers, for tax purposes and will retain contact and identity details indefinitely in case of the need to update the aforementioned documents.
8. Your legal rights
You have certain rights in certain circumstances under data protection law. These are set out in full in Appendix 2. If you wish to exercise any of your rights, please contact the Supplier.
We may request specific information from you to help us confirm your identity when you contact us to ensure that personal data is not disclosed to any person who does not have the right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Appendix 1. Types of personal data
1. Contact Data: address, email address and telephone number.
2. Identity Data: first name, last name, username or similar identifier, title.
3. Transaction Data: details about payments you have made to us.
Appendix 2. Lawful basis for processing and processing activities
The lawful basis upon which we may rely on to process your personal data are:
1. Contract: the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you.
2. Legal Obligation: the processing is necessary for us to comply with legal or regulatory obligation.
3. Legitimate Interests: the processing is necessary for our legitimate interest in order to comply with our contract with you or to fulfil networking activities utilising information given directly by you.
Appendix 3. Your legal rights
You have the following legal rights in relation to your personal data:
1. Access your Data: you can ask for access to and a copy of your personal data and can check we are lawfully processing it.
2. Correction: you can ask us to correct any incomplete or inaccurate personal data we hold about you.
3. Erasure: you can ask us to delete or remove your personal data where:
a) there is no good reason for us continuing to process it;
b) you have successfully exercised your right to object (see below);
c) we may have processed your information unlawfully; or
d) we are required to erase your personal data to comply with local law.
4. We may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request.
5. Object: you can object to the processing of your personal data where we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms.
In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and in such circumstances, we can continue to process your persona data for such purposes.
1. Restrict Processing: you can ask us to us to suspend or restrict the processing of your personal data, if:
a) you want us to establish the accuracy of your personal data;
b) our use of your personal data is unlawful, but you do not want us to erase it;
c) you need us to hold your personal data (where we no longer require it) as you need it to establish, exercise or defend legal claims; or
d) you have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to use it.
2. Request a Transfer: you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contact with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format.
Appendix 4. Third Party Processors
We may from time to time need to share your data with the following groups of people for the purposes of fulfilling the contract or our administrative and legal requirements.
1. Professional Advisors: acting as processors or joint controllers including lawyers, bankers, auditors, insurers and professional consultants based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
2. HM Revenue & Customs, Regulators and other Authorities: acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
3. File destruction service: For the purposes of ensuring paper files are destroyed securely.