Prices, terms and conditions and privacy notice

Investment
✒️ Fees for writing CVs, Personal Statements and LinkedIn profiles range from £350.00 to £750.00 depending on the length of career, amount of information provided at the outset and required research time. Please get in touch to request a quote for your specific project. I encourage you to arrange a free, no obligation discovery call to ensure I have all the necessary information to be able to quote accurately. 
✒️ CV or LinkedIn Review reports are £250.00.
✒️ Cover Letters start from £75.00.
🎓 Special student and graduate (no previous career) CVs cost £199.00, which includes detailed advice about getting started on LinkedIn and cover letters.
💪 A Power Hour to discuss a specific CV, LinkedIn or letter topic is only £75.00.
🎁 Packages are available for combinations of CV, LinkedIn profile and cover letter.

Our Key Terms – What You Need to Know
This is a simple overview of how we work. The full Terms & Conditions apply to all services provided by Jaqui Winston trading as New CV.

How our service works

• When you place an order and pay your invoice, a contract begins between you and New CV.
• Your contract runs for 4 months from the date of payment.
• All services are personalised and created specifically for you.

 
What we need from you

• To deliver the best possible result, we rely on your input.
• Please ensure that:
  • All information you provide is accurate and complete
  • You respond to questions and requests for feedback in a timely way
  • You provide all necessary details within agreed timescales
• Delays or missing information may affect delivery times or result in additional charges.

 
Drafts and final documents

• You’ll receive draft versions of your documents during the process for review and feedback.
• Drafts are clearly marked and are not final versions.
• Draft documents must not be used for job applications or any other purpose.
• Your final document will be delivered once all agreed revisions are complete.

 
Pricing and payment

• Full payment is required before work begins.
• The price you are quoted will not change during your contract.
• All fees are clearly agreed in advance.
• New CV is not VAT registered.

 
Revisions and changes

• Small, agreed amendments are included free for 7 days after your final document is delivered.
• After 7 days, further changes may be charged at £50 per hour, unless agreed in writing.
• Significant changes to your original brief may require additional fees.

 
Communication gaps

• If we don’t hear from you for 15 days or more, restarting the project may incur additional charges.
• Work will resume once communication is re-established and any additional fees are paid.

 
Delivery times

• Deadlines are agreed at the start of your project.
• If your document is delivered late, you may be entitled to a fee reduction.
• In certain circumstances, you may also choose to cancel the contract.

 
Cancellations and refunds

• You can cancel your order before work begins and receive a full refund.
• If work has already started:
  • Refunds are based on time spent
  • A £25 administration fee applies
• Because documents are personalised, refunds are limited once work has begun.

 
Ownership of documents

• You own your final documents once full payment has been made.

 
Results and guarantees

• We provide a professional CV and career document writing service.
• While we do our utmost to produce CVs, cover letters and LinkedIn profiles using our expertise and best judgment, we cannot guarantee interviews, job offers, promotions or other specific outcomes.

 
Privacy and data protection

• Your personal information is kept confidential.
• We never share your data with third parties without your written consent.
• We fully comply with UK data protection and GDPR regulations.

 
Problems or complaints

• If something isn’t right, please contact us first.
• We aim to respond to all queries and complaints within 5 working days.

 
Legal details

• Our services are governed by the laws of England and Wales.
• Legal rights under UK consumer law are not affected.

Privacy Notice - Summary
At New CV, your privacy matters. This summary explains how we collect, use, protect and store your personal information and what rights you have under UK data protection law.
 
Who we are

• New CV is run by Jaqui Winston, who is responsible for how your personal data is handled.
• If you have any questions about your data, you can contact us at:
  📍 Neo House, Sheethanger Lane, Felden, Hemel Hempstead, HP3 0BQ
  📧 [email protected]
• You also have the right to complain to the Information Commissioner’s Office (ICO), although we encourage you to contact us first so we can try to resolve any concerns.

 
What personal data we collect

• We only collect information that is necessary to provide our services, including:
  • Your name and contact details (email, phone number, address)
  • Basic identity information
  • Payment and transaction details
• If you don’t provide the information we need, we may not be able to deliver the service.

 
How we collect your data

• Your data is usually provided directly by you when:
  • You enquire about or purchase our services
  • You communicate with us by email or other written methods
  • You share contact details through networking or referrals

 
How we use your data

• We use your personal data only when the law allows us to. Most commonly, this is:
  • To deliver the services you’ve asked for
  • To meet legal or regulatory requirements
  • To support our legitimate business interests, such as administration or professional networking
• Your data is never used for purposes that override your rights or expectations.

 
Sharing your data

• We may share your data with trusted third parties only when necessary, such as:
  • Professional advisers (e.g. accountants, insurers, legal advisers)
  • HM Revenue & Customs or other regulators
  • Secure file destruction services
• All third parties are required to keep your data safe and use it only for agreed purposes.

 
Keeping your data secure

• We take appropriate steps to protect your data from loss, misuse, or unauthorised access.
  Access to your personal information is strictly limited, and we have procedures in place to deal with any data breaches if they occur.

 
How long we keep your data

• Your file is usually kept for 7 years in case you need updates or have queries
• Some basic records are retained longer to meet legal and tax obligations
• We only keep data for as long as it is genuinely needed

 
Your rights

• Under UK data protection law, you have the right to:
  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (in certain circumstances)
  • Object to or restrict how your data is used
  • Request a copy of your data in a transferable format
• To exercise any of these rights, just contact us. We usually respond within one month.

 
Keeping your information up to date

• Please let us know if any of your personal details change so we can keep our records accurate.

 
Final note

• This is a summary for ease of understanding. Our full Privacy Notice provides more detail and applies in full.